Frequently Asked Questions

Initial setup takes just 5-10 minutes. Simply connect your email account, configure your preferences, and Predimail starts learning your communication patterns immediately.

Our onboarding process includes:

• Quick email account connection (Gmail, Outlook, etc.)
• Communication style assessment
• Basic automation rules setup
• Test email processing to ensure everything works perfectly

Not at all! Predimail is designed for business professionals, not tech experts. Our intuitive interface makes AI email management accessible to everyone, regardless of technical background.

We provide:

• Step-by-step guided setup
• Video tutorials and documentation
• 24/7 customer support
• Dedicated onboarding assistance for enterprise clients

Yes! Predimail's AI adapts to your unique communication style and learns from your feedback. You can customize tone, formality level, and response patterns for different types of contacts and situations.

Personalization features include:

• Tone adjustment (formal, casual, friendly, professional)
• Contact-specific response preferences
• Industry-specific language and terminology
• Multilingual support for international communication

Predimail excels at handling routine business communications including:

• Meeting scheduling and confirmations
• Information requests and FAQ responses
• Appointment booking and rescheduling
• Status updates and progress reports
• Thank you messages and acknowledgments
• Follow-up emails and reminders
• Standard inquiries about products or services

Complex negotiations, sensitive matters, and strategic decisions are always flagged for your personal attention.

Absolutely! You have complete control over email automation. You can:

• Set review requirements for all outgoing emails
• Configure auto-send for routine responses only
• Require approval for emails to specific contacts
• Set up different approval workflows by email type

Many users start with full review mode and gradually increase automation as they build confidence in the system.

Predimail integrates with major email platforms:

• Gmail & Google Workspace
• Microsoft Outlook & Microsoft 365
• Custom SMTP - Compatible with SMTP email systems

Predimail also connects with business tools like Slack, Salesforce, and Zendesk. Custom integrations are available via API.

Yes. Predimail integrates with popular tools to enrich context and streamline workflows:

• Salesforce - Sync contact and opportunity context
• Zendesk - Link tickets and streamline support replies
• Slack - Notifications and approvals
• Custom integrations via API

Yes. Predimail works smoothly on mobile:

• Responsive Web App - Works in any mobile browser
• Email Client Integration - Use within Gmail and Outlook on mobile
• Notifications - Real-time alerts via email and Slack

Yes. Predimail employs enterprise-grade measures:

• Encryption - Data encrypted in transit and at rest
• CASA Tier 2 - Certified cloud application security
• GDPR compliance - European data protection standards
• SOC 2 standards - Controls aligned with industry best practices
• Least privilege - Restricted access and permissions

Data accessed via Google Workspace or Microsoft accounts is not used to train AI models, per our Privacy Policy.

Data is stored on secure cloud infrastructure with robust safeguards:

• Redundant backups across secure facilities
• Access controls & auditing to protect sensitive data
• Retention policy - Data is deleted after account closure, per policy

Minimal permissions for effective operation:

• Read email - Analyze content and context
• Send email - Send AI-generated responses on your behalf
• Manage labels/folders - Organize and categorize emails
• Access calendar (optional) - Scheduling-related emails

You can revoke access at any time via your email provider settings.

Predimail offers transparent pricing:

• Free Trial - 7 days, full features, no credit card required
• Starter - €19/month per user
• Basic - €39/month per user
• Pro - €99/month (includes 5 users, 21,000 credits)
• Business - Get a quote (advanced features, unlimited users)

All plans include core AI features and integrations. Billing is credit-based; see details on the pricing page.

We offer a comprehensive 7-day free trial that includes:

• Full access to all AI features
• Guided integration setup
• Customer support access
• No credit card required to start

Yes:

• No long-term contracts - Cancel anytime
• No setup fees or cancellation penalties
• Data export - Download your data before leaving
• Downgrade options - Switch to a lower plan

We provide comprehensive support to ensure your success:

• 24/7 Chat Support - Instant help for urgent issues
• Email Support - Detailed technical assistance
• Video Onboarding - Personalized setup sessions
• Knowledge Base - Extensive documentation and tutorials
• Webinar Training - Regular group training sessions
• Dedicated Success Manager - For enterprise customers

Our goal is to make you successful with Predimail, not just sell you software.

Most users see immediate benefits, with increasing value over time:

• Day 1 - Automated email classification and basic responses
• Week 1 - 20-30% reduction in email processing time
• Month 1 - 50-60% time savings as AI learns your patterns
• Month 3+ - Maximum efficiency with highly personalized automation

The AI continuously improves as it learns from your feedback and communication style.

Yes! We provide comprehensive training options:

• Individual Onboarding - One-on-one setup sessions
• Team Training Workshops - Group sessions for efficient rollout
• Administrator Training - Advanced configuration and management
• Best Practices Consultation - Optimize your email workflow
• Ongoing Training - Regular updates on new features

Enterprise customers receive dedicated training programs tailored to their specific needs and use cases.